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Peace of Mind

You’ve invested time and money in your system or website and it’s important to keep it supported, updated and optimised for maximum benefit. CRM Management offers five Peace of Mind support packages, covering customer support, maintenance and design to protect your investment.

ESSENTIAL

A simple customer support package delivering telephone support to answer technical queries. Available Monday to Friday (excl bank holidays), from 9.00am to 4.30pm.

  • 1 hour per month
PERFORMANCE

This package delivers telephone customer support coupled with security and automatic software updates and diagnosis of performance issues. Available Monday to Friday (excl bank holidays), from 9.00am to 4.30pm.

  • 3 hours per month
CHANGE

This package is perfect for keeping your investment current and up to date delivering small cosmetic changes, customer support, security and automatic software updates. Available Monday to Friday (excl bank holidays), from 9.00am to 4.30pm.

  • 5 Hours per month
FUNCTIONAL

If you are looking to drive continuous change and improvements to your system, this support package delivers design updates, development and integration along with customer support and security and automatic software updates. Available Monday to Friday (excl bank holidays), from 8.00am to 8.00pm.

  • 10 Hours per month
FULL

If you require a high level of change and are looking for consultation for growth and development, this package delivers content creation, bespoke integration and development, design updates, customer support, security and automatic software updates, data analysis and research, change consultation and management. Available 24 hours a day, 365 days a year.

  • 20 Hours per month
AI email delivery including Authentication and Spam reduction

Improve your email delivery rates and cut the time spent with delisting to a minimum. Use our premium internal email filtering service to scan and filter your outbound email for spam, viruses, phishing, and other email-related attacks by botnets and spammers with 99.98% accuracy. It's specifically designed to avoid false positives, and it's continually learning and evolving to protect you from new spamming techniques and threats.

General Service